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Finance · Chargeback Handling

Chargeback Handling Agent

Handles chargebacks efficiently to protect revenue and maintain customer relationships.

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The work it takes off your plate

The Chargeback Handling Agent addresses the complexities and potential revenue loss associated with chargebacks. By simplifying the chargeback response process, it reduces manual effort and helps maintain positive customer relationships while protecting revenue.

How it works

The Chargeback Handling Agent monitors connected payment processors and billing systems for new chargeback notifications, then normalizes claim, transaction, customer, and fulfillment data into a single case record. It classifies each dispute by reason code, checks transaction amounts and dates, and evaluates available evidence such as invoices, delivery confirmation, refund records, customer communications, and authorization data. The agent identifies documentation gaps, recommends the strongest response strategy, and assembles processor-specific dispute packages. It routes cases for approval when required, submits responses through supported APIs or connector workflows, and tracks deadlines, outcomes, recoveries, and recurring dispute patterns for billing and finance teams.

  1. 1Receive Chargeback NotificationsA centralized repository of chargeback notifications.
  2. 2Analyze Chargeback CasesA thorough analysis of chargeback cases ready for response.
  3. 3Submit Dispute ResponsesDispute responses submitted efficiently to protect revenue.

  1. Step 1: Receive Chargeback Notifications

    • Collect chargeback notifications from payment processors
    • Categorize chargebacks by reason

    Result: A centralized repository of chargeback notifications.

  2. Step 2: Analyze Chargeback Cases

    • Investigate the details of each chargeback
    • Gather supporting documentation for disputes

    Result: A thorough analysis of chargeback cases ready for response.

  3. Step 3: Submit Dispute Responses

    • Prepare and submit dispute documentation
    • Communicate with payment processors

    Result: Dispute responses submitted efficiently to protect revenue.

Why use it

  • Faster Response Preparation. Consolidates claim details and supporting evidence so teams can respond before processor deadlines.
  • Revenue Protection. Prioritizes high-value and high-risk disputes with recommendations grounded in transaction and fulfillment records.
  • Consistent Documentation. Produces structured, processor-ready evidence packages aligned to dispute reason codes.
  • Lower Manual Effort. Automates matching, evidence collection, case status updates, and follow-up tracking.
  • Actionable Insights. Identifies recurring dispute causes and merchants, products, or processes that require remediation.